FlexiWorx (“FlexiWorx”, “we”, “us”, or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use our website or purchase from us. By accessing our Website or using our services, you agree to the practices described in this Policy.
1. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. For registered users, we will notify you of material changes at least 30 days in advance. Continued use of our Website after updates indicates your acceptance of the revised Policy.
2. Information We Collect
2.1 Information You Provide to Us
We collect personal information when you interact with our Website, register an account, or place an order, including:
- Personal Identification: Name, email address, phone number, date of birth, shipping and billing addresses, and ID number (if required).
- Transaction Details: Product purchases, order history, returns, and exchanges.
- Payment Information: While we do not store payment details, we process payments through trusted third-party providers (see Section 3).
- Communication Data: Inquiries, feedback, and responses to surveys or promotional campaigns.
2.2 Automatically Collected Information
When you use our Website, we may collect:
- Technical Data: IP address, browser type, operating system, and device identifiers.
- Usage Data: Pages visited, session duration, referring URLs, and behavior analytics.
- Cookies and Tracking Technologies: See Section 4 below for more detail.
3. Payment Processing
All payments are securely processed by third-party providers such as PayFast, Yoco, and Ozow, which use industry-standard encryption and security measures. We do not store your credit card or bank account information on our servers.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience and collect usage data:
- Maintain your session and login status
- Analyze website traffic and performance
- Display personalized content and promotional offers
You can control cookie settings via your browser. Disabling cookies may impact certain features of the site.
5. How We Use Your Information
Your personal information is used to:
- Fulfill Orders: Process and deliver your purchases, manage payments, returns, and customer support.
- Personalize Services: Tailor content, product recommendations, and improve customer experiences.
- Marketing: With your consent, send newsletters, offers, and promotions. You can opt out at any time.
- Legal Obligations: Detect fraud, comply with laws, and respond to lawful requests from authorities.
6. Sharing Your Information
We do not sell or rent your personal data. We may share it with:
- Service Providers: Such as couriers, payment processors, or IT support—only to the extent necessary to provide services and always under confidentiality agreements.
- Legal Authorities: If required by law or to protect rights, safety, or property.
- Group Companies or Business Transfers: With your consent or if part of a merger, acquisition, or business restructuring.
7. Data Security
We take reasonable steps to secure your personal information, including:
- SSL encryption on our Website
- Secure servers hosted in South Africa
- Access controls for authorized personnel only
While we implement strong safeguards, no online platform is entirely risk-free. You are responsible for safeguarding your account credentials.
8. Your Rights
You have the right to:
- Access: Request a copy of your personal information.
- Correct: Ask us to update or fix inaccurate data.
- Delete: Request deletion of your information, subject to legal obligations.
- Object to Marketing: Unsubscribe at any time via email or by contacting us.
To exercise any of these rights, please email us at 📧 info@flexiworx.co.za.
9. Third-Party Links
Our Website may contain links to third-party websites (e.g., social media, payment gateways). We are not responsible for their privacy practices. We recommend reviewing their policies before sharing personal data.
10. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Policy, including legal, accounting, and reporting obligations. Once data is no longer needed, we securely delete or anonymize it.
11. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors. If we become aware of any such data, it will be promptly deleted.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, you can reach us at:
📧 info@flexiworx.co.za
📞 082 704 9345
🏠 137 Goedemoed Road, The Crest, Durbanville, Cape Town, 7490
🕗 Weekdays, 8:00 – 17:00