At FlexiWorx, we are committed to delivering your orders efficiently, securely, and on time. This Shipping Policy explains how and where we ship our products, estimated delivery times, applicable fees, and what to do in case of shipping issues.
By placing an order on our website, you agree to the terms of this policy.
1. Order Processing & Fulfilment
- Processing Time: Orders are typically processed within 1–2 business days from the time payment is received.
- Fulfilment Time: Once processed, orders are dispatched within 3–5 business days, unless otherwise specified.
- Business Days: Monday to Friday, excluding public holidays.
Please note that fulfilment times may vary due to product availability, custom orders, or during peak periods.
2. Delivery Areas
- Domestic Shipping Only: We currently ship within South Africa only.
- International Shipping: Not available at this time.
- Orders placed with international addresses will not be processed or shipped.
3. Delivery Partners & Methods
FlexiWorx uses trusted courier services including RAM Couriers and The Courier Guy for all deliveries.
Delivery timelines are based on your location and courier capacity.
4. Delivery Timeframes
- Main City Centres: 2–5 business days after dispatch
- Outlying/Rural Areas: 3–7 business days after dispatch
Note: Delivery timelines are estimates and may be affected by external factors such as weather, strikes, or courier delays.
5. Shipping Fees
We offer the following shipping structure:
- Free Shipping on all orders over R1500
- Flat Rate Shipping Fee of R166 on orders under R1500
Shipping fees are calculated at checkout and are based on order value, item type, and delivery location.
Large or heavy items, or deliveries to remote areas, may incur additional surcharges. These will be clearly displayed at checkout before payment.
6. Product Availability
If a product is out of stock at the time of your order:
- You will be notified via email.
- You may choose to wait for restocking, select an alternative product, or receive a full refund.
7. Shipping Insurance (Optional)
Standard deliveries do not include insurance. If you’d like to insure your shipment:
- Please leave a request in the “Additional Notes” section during checkout.
- A separate charge will apply for insured shipping, and our team will contact you to confirm the cost.
8. Shipping Damages
All items are carefully packed to avoid damage. However:
- If your parcel appears damaged on delivery, do not accept it.
- If damage is discovered after delivery, report it within 48 hours by emailing info@flexiworx.co.za with photos and details.
We are not liable for damage caused in transit unless insurance was selected.
9. Tracking Your Order
- Once your order is shipped, you will receive a tracking number via email.
- You can track your parcel on the RAM Couriers or The Courier Guy websites using the provided tracking information.
10. Address Accuracy
Please ensure that all delivery details entered at checkout are complete and correct.
FlexiWorx is not responsible for delays or failed deliveries due to:
- Incorrect or incomplete shipping addresses
- Unavailable recipients at the delivery location
Questions?
We’re happy to help. For any delivery-related queries, please contact us at:
📧 info@flexiworx.co.za
📞 082 704 9345