At FlexiWorx, we’re committed to providing products and services that meet your expectations. If something isn’t right with your order, we’re here to help. This Returns & Refunds Policy explains your rights when cancelling an order, returning a product, or requesting a refund.
By purchasing from our website, you agree to this policy. Please review the details below.
1. Cancelling Your Order
1.1. Before Dispatch
You may cancel your order—either fully or in part—at no charge if it has not yet been prepared for dispatch. You can do this through the “My Orders” section of your FlexiWorx account.
- Full Refund: Includes product and delivery fees.
- Partial Cancellations: If your remaining order changes delivery costs, you may be liable for any additional charges.
Note: Digital products (e.g., downloads, vouchers) are non-refundable once purchased.
1.2. Delays & Stock Issues
If we cannot deliver your item within 30 days (unless otherwise agreed), you may cancel by providing 7 days’ written notice.
- Temporary Out of Stock: Option to wait or request a full refund.
- Permanently Unavailable: A full refund will be issued automatically.
2. If You Received the Wrong Item
Please don’t open or use it. Contact us immediately at info@flexiworx.co.za or call 082 704 9345.
We’ll arrange collection and send you the correct item at no additional cost.
3. Returns – Non-Defective Items
3.1. Cooling-Off Period
You may return non-defective products within 7 days of receiving them.
- Condition: Must be unused, in original packaging, and suitable for resale.
- Return Shipping: At your own cost.
3.2. Items Not Eligible for Return
We do not accept returns for:
- Digital products (e.g., eBooks, vouchers)
- Opened software or unsealed electronics
- Personal care items (for hygiene reasons)
- Books, magazines, and similar content
- Used consumables (e.g., filament, nozzles)
Note: At our discretion, we may accept returns beyond the 7-day window or for opened products. A handling fee may apply.
4. Faulty or Damaged Items
If your product is defective within 6 months of delivery, you are entitled to a refund, replacement, or repair—provided it meets the following criteria:
4.1. Qualifying Defects
- Manufacturing faults
- Not fit for intended purpose
- Defects reported within 6 months of delivery
4.2. Exclusions
The following are not considered defects:
- Damage from misuse or improper installation
- Software/hardware compatibility issues
- Damage reported more than 48 hours after delivery
- Normal wear and tear
4.3. Visible Damage on Delivery
If an item is visibly damaged, please refuse delivery or report the damage within 48 hours.
4.4. Extended Manufacturer Warranties
Some products may have manufacturer warranties exceeding our standard policy. These must be claimed directly with the manufacturer.
5. How to Return a Product
Step 1: Request Approval
Contact us via:
- Your FlexiWorx account dashboard
- Email: info@flexiworx.co.za
- Phone: 082 704 9345
Once approved, you’ll receive a Return Authorization (RA) Number. Returns without an RA Number will not be accepted.
Step 2: Prepare Your Return
- Ensure product is unused and in original condition
- Include all manuals, accessories, and original packaging
- Clearly label the parcel with your RA Number
Return Address:
FlexiWorx Returns
137 Goedemoed Road,
The Crest, Durbanville,
7490
South Africa
6. Refund Process
Refunds will be processed via your original payment method, unless:
- You paid via EFT, bank deposit, or voucher: In this case, we may refund to your FlexiWorx profile credit unless an EFT is requested.
Potential Deductions:
- Restocking Fee: Up to 20% if item is opened or not in resaleable condition
- Admin Fees: 10% or the actual incurred cost (whichever is higher), especially where special sourcing was involved
7. Important Conditions
- Report damaged, missing, or incomplete deliveries within 24 hours
- All return requests must be logged within 7–10 days of delivery
- Consumables are non-returnable unless defective
- Incorrect items delivered due to our error will be collected and replaced at no charge
Need Help?
Our support team is happy to assist with any returns or refund-related queries.
📧 Email: info@flexiworx.co.za
📞 Phone: 082 704 9345.